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Account FAQ

Here's a list of common questions about user accounts. If you need assistance, please contact support.

Why can't I login to your site?

This indicates you don't have a web shop account. This happens if:

1. An Existing customer (before June 2014) didn't activate their new account

2. A customer checked out as guest

Why can't I register on your site?

This happens if you've checked out as a guest. Please request an account activation or continue to check out as a guest.

How do I download previous purchases?

You may download previous purchases at:

Support Menu -> Legacy Accounts

There's a password reset and we can reset your password, if necessary.

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