Account Activation for Existing Customers - Please Read

Posted by Groove Monkee on

Our new site is hosted by Shopify and required changes in how we handle accounts. Here's what you need to know:

1. Previous purchases: you may download previous purchases in our Download area HERE. Your Download account uses your previously registered email but does NOT have a password by default. Use the "forgot password" link for a temporary password. Then create your password after logging in.

2. New Purchases: Beginning in July 2016 you can download new orders from your web shop account. New purchases are also added to the download area. 

Note: All new orders are added to the download area hourly. New customers (May 2014 and after) can access the download area by using the password reset. Enter your email address and log on with the temporary password. You can then change your password, if necessary.

IMPORTANT: We use your email address to link purchases. You can change your email address in the download area, if necessary.

Please contact us if you have questions or need support. Thank you!

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